Delivery and Refund Policy

Thanks for shopping at babysign

If you are not entirely satisfied with your purchase, we're here to help.

Delivery of physical items

All physical items such as DVD’s and books we be posted first class via Royal Mail within 48 hours of purchase.

Delivery of digital items

All digital items such as the babysign online course will be sent via automated email directly after purchase.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

By email at: sue@babysign.co.uk

By phone on: 07802 444 208